Field Service Technician Level 3

Duravant’s Life Cycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
• Perform mechanical, electrical, troubleshooting for PLC programs and servo drive configuration.
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Participate in cross-training and cross-functional teams with other Duravant operating companies.

• Degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
• Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation.
• Knowledge of AB Compact Logix and various other PLCs knowledge/experience in operation, troubleshooting, and modifications.
• AB Panel View and various types of HMI programming and troubleshooting.
• Variable Frequency Drive (VFD) parameter configuration and programming.
• Depth-full understanding of Servo drive motor systems and configuration.

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in Mechatronics is desired.
• EE, EET, EECS or Industrial Electronics degree is a plus
• 4+ years of experience in the maintenance, installation and troubleshooting of large capital equipment required.
• Strong mechanical and electrical background required.
• Solid understanding and programming of PLCs.
• Must have a valid driver's license, and a good driving record.
• Travel extensively, up to 80% this can be regionally or nationally

• Shared company-paid premium health benefits with buy-up options.
• Health Savings Account (HSA) options
• Company-paid telemedicine program.
• Company paid Long-term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.