Tower Operations Representative

gategroup -  - Responsibilities:
Analyzes data from custom computer screens and proactively communicates airline changes and updates to the unit dispatch and catering teams.;
Monitors airline arrival and departure times and ensures catering teams complete flights as assigned.;
Tracks all flight, gate, meal order and other changes in flights.;
Answers and logs customer calls, concerns and complaints and makes recommendations to resolve on-going issues.;
Serves as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems.