Property Caretaker - Vacation Rental Management

Casago Desert to Coast

Position:
Property Caretaker

Status:
Full-Time

Compensation:
To $25/hour DOE.

Location:

Scottsdale, AZ

Casago Desert to Coast proudly manages some of the most exceptional vacation rental properties across Arizona and California. We're a growing, hospitality-driven team that believes in going above and beyond for our guests and owners. Our mission is to deliver a best-in-class experience for homeowners and guests alike through exceptional service, local expertise, and attention to detail.

We’re looking for a hands-on, dependable Property Caretaker to help us keep a portfolio of vacation homes in the greater Scottsdale, Arizona area guest-ready, well-maintained, and meeting Company standards. You’ll serve as the responsible point of contact for a designated set of homes, work directly with owners and guests to resolve issues, and partner with regional leadership and Local Operations Managers to deliver an exceptional experience at every stay.

This role blends light maintenance and field work with strong communication and ownership of your portfolio. You thrive when no two days look the same, you’re comfortable troubleshooting on the fly, and you take pride in homes that look and run beautifully.

• Be assigned a designated portfolio of properties and serve as the responsible point of contact for those homes, including direct owner communication and proactive issue resolution.
• Conduct regular inspections of assigned properties before guest and owner arrivals to ensure each home meets Company standards.
• Coordinate with regional leadership and Local Operations Managers to ensure assigned properties remain guest-ready, well maintained, and aligned with Company standards.

• Continue to support services across the greater Scottsdale, Arizona area related to maintenance, including responding to work orders, inspecting properties, and coordinating with vendors as needed.
• Perform routine and basic maintenance tasks, including appliance, cable, and Wi‑Fi troubleshooting, light plumbing, basic HVAC support, and general home repairs.
• Quality-check vendor work and upscale larger repairs through the appropriate channels.
• Perform additional maintenance and field duties as assigned by the General Manager.

• Support the team by responding to escalated guest and homeowner concerns through calls, emails, and ticketing systems, and by providing cross-coverage as needed.
• Document issues, resolutions, and follow‑up steps in Company systems so the next person on shift can pick up seamlessly.

• Collaborate effectively with regional team members and leadership, assist with housekeeping tasks when required, and adhere to all company policies, procedures, and performance metrics.
• Maintain Company standards and key metrics such as NPS, unit appearance, and operational efficiency.

• Prior experience in property management, vacation rentals, hospitality operations, facilities, or a hands‑on maintenance role.
• Comfort performing light maintenance — appliance and Wi‑Fi/cable troubleshooting, minor plumbing, basic HVAC checks, and general home repairs.
• Strong written and verbal communication skills; professional in email, phone, video, and text.
• Technical comfort across laptops, tablets, and mobile devices; ability to learn property management and ticketing systems quickly.
• Excellent time management and the ability to switch tasks frequently without losing momentum.
• Valid driver’s license, clean driving record, and reliable transportation for travel between properties.

• Prior housekeeping or vacation…