HVAC Service Coordinator

ACI Mechanical & HVAC Sales is a leading provider of HVAC solutions known for its commitment to excellence and customer satisfaction. With a dynamic team and a focus on innovation, we are dedicated to delivering top-tier HVAC services and products.

As an employee-owner at ACI, you are part of a supportive team that values professional development, shared success, and long-term financial security. Together, we are building a company where every voice matters and every team member benefits from the collective achievements of the organization.

We are seeking a dedicated and highly organized HVAC Service Coordinator to join our team. The HVAC Service Coordinator plays a critical role in ensuring the efficient scheduling and execution of HVAC service and repair tasks while maintaining exceptional customer relationships. If you have excellent organizational skills, a passion for customer service, and a strong understanding of HVAC systems, we encourage you to apply.

• Schedule appointments for HVAC maintenance, repairs, and installations.
• Dispatch technicians to job sites based on priority and availability.

• Handle customer inquiries and complaints.
• Provide information about services and scheduling.
• Ensure customer satisfaction by addressing concerns promptly.

• Create, manage, and close out work orders.
• Track the progress of each job and update status as needed.
• Provide technicians with necessary job details and support.
• Ensure technicians have the tools and materials needed for each job.

• Maintain accurate records of all service activities.
• Prepare and submit reports on service performance and job completion.

• Coordinate with other departments, such as sales and billing, to ensure seamless operations.
• Communicate with clients to confirm appointments and follow up on services rendered.
• Coordinate Travel
• Coordinate badging and site access

• Organize training sessions for new and existing technicians.
• Keep up-to-date with industry developments and best practices.

• Build and maintain strong relationships with clients and partners.
• Conduct follow-ups to ensure continued client satisfaction and secure future business.

• Coordinate and manage emergency service calls.
• Ensure quick and efficient response to urgent HVAC issues.

• High school diploma or equivalent
• Proven experience in HVAC service coordination or a related role.
• Strong understanding of HVAC systems and terminology.
• Excellent organizational and time-management skills.
• Exceptional customer service and communication abilities.
• Proficiency in MS Office Suite, including Excel, Word, and PowerPoint.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Detail-oriented with a strong commitment to accuracy.
• Team player with a positive attitude and a willingness to collaborate.
• Knowledge of HVAC industry software and tools is a plus.