Service Supervisor - Novi at Queen Anne

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Novi at Queen Anne has an immediate opening for an experienced Maintenance Supervisor! Our team members are high performers that care about customer service and exceed expectations. The Maintenance Supervisor plays a critical role in our success.

This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

In addition to competitive compensation, we offer housing discounts up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

• Being part of a team and having fun while providing excellent customer service
• Managing outside vendors and following up on warranties by email and phone
• Develop standards for the cleanliness and overall appearance of the property
• Knowledge of hot water repair and maintenance highly desired
• Basic carpentry knowledge required
• Supervising up to 5 employees
• Assist with developing the budget for regular repair and maintenance and capital expense
• Delegate and complete resident work orders in a timely manner

• Vast maintenance management experience in multifamily housing
• Knowledge of hot water heater repair and maintenance, carpentry required. Background on different types of roofing materials shingle to BUR membrane and EPDM highly preferred
• Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment
• Proficient in MS Office Suite and property management software (Yardi/One Site)
• High level of professionalism in both manner and dress
• Proficient in MS Office Suite; property management software (Yardi/One Site) highly desired

• Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversee and complete the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing pre‑move‑out inspection, creating a “punch” list, scheduling vendors and contractors as needed, obtaining needed supplies, completing all maintenance tasks, and inspecting completed work.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspect work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspect work performed by contractors, vendors and other service providers to verify that the work, materials and services meet quality standards, scope and specifications as required.
• Maintain adequate inventory of spare parts and maintenance materials and work with Community Manager to…