Service Technician

Position Summary

The Seasonal Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

• Hourly base pay of $21-23, plus additional compensation opportunities; actual earning beyond base pay will vary based on sales.
• Weekly pay – paid every Friday.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.

Typical requirements include: regularly lifting up to 50 pounds (occasionally heavier); clear vision for both close and distant tasks; standing for long periods; performing repetitive motions. The job involves exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear is required. Noise level is moderate.

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The company is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.