Urban Rest Stop Team Member

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Job Title:

Urban Rest Stop Team Member (Part Time).

Location:

Downtown URS – 1924 9th Ave, Seattle.

Hours:

Saturday and Sunday 8:00 AM–5:00 PM. Pay: $21.90–$28.38 per hour.

Reports To:

Urban Rest Stop Manager. Position Type:
Non‑exempt, unionized position (OPEIU 8).

Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. As a team member, you’ll provide onsite support to patrons. This job is 25% customer service, 10% administrative/computer work, and 65% cleaning.

Customer Service

• Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
• Schedule appointments for daily use of the showers and laundry facilities.
• Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility.
• Provide personal assistance to patrons, when necessary.
• Distribute personal care items as requested and when donations are available.
• Distribute and monitor shower towel use and return, in accordance with agency procedures.
• Enforce Rest Stop Rules and Procedures, ensuring the safety and security of patrons and staff at all times.
• Mediate and de‑escalate conflicts and model appropriate problem‑solving strategies.
• Implement Rest Stop Security Procedures, when necessary.
• Document all incidents in the Daily Log and submit Incident Report to the URS Manager and all URS staff.
• Provide information to Urban Rest Stop patrons regarding resources as needed.
• Contact other community agencies when specific patron assistance is required, e.g., Public Health and Seattle Police Officers.
• Must wear a mask at all times while on‑site.

Administrative / Record‑Keeping

• Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise.
• Inform URS Manager of any incidents that occur as soon as possible, either formally via incident report or informally.
• Restock and sort consumable and cleaning supplies, ensuring a continuous supply for the Rest Stop. Inventory is secured and managed for best use of agency property and funds.
• Stock and sort donated and purchased hygiene supplies, such as razors, diapers, toothbrushes, etc.
• Collect facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
• Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non‑emergent issues).
• Engage with assigned training and comply with training deadlines.

Cleaning

• Clean the Urban Rest Stop in accordance with daily cleaning schedule.
• Maintain a high level of facility cleanliness at all times, including spot and emergency cleaning tasks.
• Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Team Leader.
• Work cooperatively with the Team Leader, URS Manager and volunteers to ensure the Urban Rest Stop’s success.
• Participate in staff meetings.
• Foster a clean and safe environment.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

• Able to read, write and communicate in English.
• One year relevant experience in cleaning and customer service.
• Ability to work effectively and respectfully with staff and patrons from diverse cultural, economic, social, and ethnic backgrounds, sexual orientations, and physical and mental abilities.
• Ability to work in a busy, fast‑paced environment.
• Basic computer skills.

• Previous experience as a home health aide, nursing/psychiatric aide, orderly, chore service, social service assistant/aide, or janitorial employee of one year in a commercial, private, health, or social service agency setting.
• Previous work experience in a comparable social service environment, such as a homeless shelter, transitional housing,…