Arctic Club Hotel - Maintenance Technician

We’re looking for passionate, guest‑focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast‑paced, people‑first environment, we’d love to meet you.

• Competitive pay and performance‑based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities

The Maintenance Technician at one of Oxford’s boutique‑style or luxury hotels is responsible for ensuring the hotel’s facilities, guest rooms, and public areas remain in top operational condition through routine maintenance, repairs, and preventive care of mechanical, electrical, plumbing, and HVAC systems. This role supports the overall guest experience by ensuring a safe, comfortable, and well‑maintained environment across the property. The technician is proactive, detail‑oriented, and capable of resolving maintenance issues efficiently while upholding Oxford Collection’s service and quality standards.

• Conduct routine preventive maintenance for guest rooms, public areas, hotel equipment, and carpet care as scheduled under the direction of the Supervisor or Maintenance Manager
• Flip mattresses and repair and move furniture as assigned by the supervisor, making suggestions for removal or replacement to ensure only quality items are presented to the guest.
• Maintain a Four‑Diamond experience by conducting regular preventative maintenance and efficiently completing repairs
• Assist with preventative maintenance tasks such as replacing ceiling tiles, light bulbs, patching vinyl, and other basic repairs to maintain the hotel and keep the product quality standard
• Refurbish furniture and fixtures within guest rooms, such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures as needed, making suggestions for replacement or repair of items to ensure Luxury standards are maintained
• Provide general grounds keeping services such as trash removal, pool and spa maintenance, grounds upkeep, kitchen equipment cleaning and service, and security rounds
• Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards while ensuring equipment operating logs are up to date
• Be knowledgeable about and able to respond to emergency situations

• Ensure all guest rooms, public areas, and back‑of‑house facilities are in top operational condition
• Using hand tools; painting or repairing windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures
• Trouble‑shoot and perform maintenance on hotel systems and equipment including plumbing systems and fixtures such as pipelines, toilets, sinks, kitchen, and laundry equipment
• Troubleshoot and repair electrical systems, including air conditioning controls, television sets, and lighting systems, or make minor replacements as needed
• Service the hotel’s pool, including adjusting chemicals, cleaning filters, and maintaining record logs
• Maintain the building exterior maintaining a Four Diamond curb appeal
• Stay in touch with the Front Desk, Bistro and housekeeping departments regarding guest needs that arise during the shift
• Complete work in a manner that minimizes guest disruptions consistent with a Four Diamond Luxury experience
• Assist property leadership in meeting and exceeding all company benchmarks for preventive maintenance, response time, customer satisfaction, etc.

• Engage in a polished and professional, customer‑focused manner, providing a high level of service to ensure their needs are met consistent with Forbes service standards
• Respond promptly to guest and staff maintenance requests, prioritizing tasks based on urgency
• Address guest concerns promptly and professionally, assisting with issue resolution when needed using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Maintain integrity, confidentiality, and sensitivity when…