Building Support Manager

Building Support Manager

Salary: $88,462 - $88,779

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Benefits:
We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Location:

Seattle, WA (In-Person; Portfolio-Based Across Multiple Sites)

Join Our Mission To End Homelessness

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That's why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility:
We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

The Building Support Manager provides portfolio-wide leadership for Plymouth Housing's Housing Support and Janitorial programs, helping ensure residents live in safe, sanitary, and dignified environments. This role oversees apartment support services, building cleanliness, inspection readiness, unit-turn standards, and sanitation practices while supervising Housing Support Specialists and Janitorial staff. The manager partners across Housing Operations, Facilities, Quality, Innovation and Health (QIH), Safety, and Property Management to strengthen systems, uphold trauma-informed and harm-reduction practices, and drive measurable improvements across Plymouth's housing portfolio.

• Lead portfolio-wide strategy for Housing Support and Janitorial programs, using KPIs to improve apartment conditions, building cleanliness, inspection readiness, unit-turn performance, and resident wellbeing.
• Serve as a subject-matter expert on apartment-condition improvement, hoarding response, sanitation standards, and trauma-informed cleaning and support practices.
• Develop, update, and implement policies and SOPs for apartment support services, deep cleaning and hoarding response, pest mitigation preparation, unit-turn cleaning, and inspection readiness.
• Supervise Housing Support Specialist and Janitorial teams across Plymouth buildings, including hiring, onboarding, training, coaching, performance management, cross-training, and strategic staff deployment.
• Partner with Learning & Development to ensure staff training in cleaning and sanitation standards, trauma-informed care and harm reduction, OSHA and safety procedures, and emergency response.
• Oversee respectful resident apartment support and collaborate with internal partners on individualized plans for apartments with significant health and safety concerns.
• Analyze apartment-condition and janitorial performance data, monitor documentation quality, and implement corrective strategies to drive measurable improvements.
• Establish and maintain organizational cleanliness and sanitation standards; coordinate audits, funder inspections, pest mitigation preparation, unit-turn cleaning, and responses to significant sanitation or hoarding situations.
• Partner with Safety to review work practices and ensure appropriate training in hazardous materials, sharps disposal, emergency clean-up procedures, and chemical storage and labeling.
• Foster cross-department collaboration and contribute to annual planning, SOP updates, and budget planning for supplies, cleaning vendors, and program resources.

• Builds trust and works respectfully with people from many backgrounds and lived experiences,…