Service Accounting Specialist

At Mac Donald-Miller Facility Solutions
(“Mac Miller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across
14offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction –Engineering, fabrication and install of mechanical systems for new projects following leanconstructionpractices
• Special projects–Retrofits and mechanical repairs for existing buildings for new efficiencies
• Service - scheduledpreventativemaintenance ensuring tenant comfort,and 24/7 emergency response
• Building performance–Control systems, fault detection,energy services and remote monitoring
• Energy & Sustainable Solutions -- Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at Mac Donald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration– Diverse players, one team, a common vision.Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication–
  We are dedicated to personal and professional excellence.We execute with distinction by doing the right thing and following through on our commitments.
• Safety–
  Everyone deserves a safe workplace.Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community–
  We are proud to be part of Mac Donald-Miller.We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation–
  We are committed to continuous,
  creative problem solving.Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!– Take the work seriously, but never taking ourselves too seriously.It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Service Accounting Specialist: This is where you come in.

We’re seeking a Service Accounting Specialist to maintain accurate and detailed records of all billing instructions and contacts. The ideal candidate will have strong customer support skills and feel confident reaching out to customers to resolve payment disputes. This role requires close collaboration with other teams to ensure cost details are consistently accurate across all departments at Mac Donald-Miller. In return for meeting ambitious goals, you’ll gain greater responsibility, exciting growth opportunities and more autonomy than you’ve likely experienced before.

Top deliverables in the first year to be a hero:

• Process All Non-Billable Service Calls: Ensure every call is logged and handled accurately.
• Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met.
• Cross-Team
  
  Collaboration:
  
  Partner with Coordinators, Area Operations Managers, Technicians and Foremen to verify that all invoices reflect accurate costs and details before closing.
• Efficient Problem-Solving: Apply critical thinking and problem-solving skills to maximize monthly invoicing efficiency and accuracy.
• Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing.
• Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units.
• Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request.
• Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution.
• Update Labor Rates: Manage and update labor rates as needed to reflect current…