Vacation Rental Maintenance Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Training & development
• Discounted stays
• Professional development stipend
• Child homeschooling support
• Numerous learning and career advancement opportunities

Ghosal Luxury Lodging is a fast-growing boutique hospitality company in the Smoky Mountains, specializing in luxury cabins, wedding venues, and unique lodging experiences. We own and operate every property we offer, allowing us to maintain exceptional quality and guest experiences.

Our portfolio includes high-end cabins with premium amenities, as well as our expanding Sojourn Resorts tiny home brand featuring community-focused micro-lodging experiences. We leverage technology and automation to operate efficiently while maintaining a strong work/life balance for our team.

Preference for local candidates.

We are looking for a passionate individual to lead our maintenance team. Someone who is well aware of the opportunities and challenges in leading a 5
* hospitality operation. We take exceptional pride in our properties and expect our team to approach maintenance with the same level of ownership and care.

Keywords for the right candidate:
Preventative Maintenance, Route Optimization, Remote Monitoring, Budget Management, Energy Conservation.

Our primary objective is to maintain our 5
* rating with our customers. We proactively identify issues before they become problems and fix them in-house whenever possible rather than relying on outside vendors. We have developed our own set of systems and processes that you will need to understand and adopt.

In addition to day‑to‑day operational responsibilities, we expect you to bring new initiatives to keep us on the cutting edge—initiatives supported by sound reasoning and data. A well‑thought‑out plan/initiative will be strongly supported by the management team.

• Oversee daily maintenance operations across cabins and tiny homes
• Troubleshoot and resolve maintenance issues in-house whenever possible
• Manage repairs, installations, and preventative maintenance programs
• Lead, train, and supervise maintenance staff
• Coordinate maintenance schedules to minimize guest disruption
• Manage inventory, ordering, procurement, and vendor relationships
• Track and report weekly/monthly maintenance metrics
• Utilize software tools and maintenance platforms effectively

• Constantly identify areas for operational improvement
• Establish metrics to monitor overall performance of tech’s and the department
• Participate/provide update in weekly Executive Operations Meeting
• Optimizing budget

• Proven experience in facilities management or a similar role including managing budgets for the department
• Ability to bring creative solution to tough maintenance problems
• Excellent organizational skills with the ability to manage multiple tasks simultaneously
• Strong leadership skills with experience in managing a team effectively
• Ability to work independently as well as part of a team
• High attention to detail and commitment to safety standards
• College Degree Preferred

• Monday–Friday
• Evening and weekend availability as needed