Custodial Services Manager; Retail​/Outlets

We're looking for a highly motivated, experienced Janitorial Services Manager to lead a team of 8+ employees while also working alongside the team to maintain cleaning standards and ensure daily operational excellence.

Essential

Job Duties and Responsibilities:

• Cleans surfaces, public areas, elevators, escalators, seating areas, tables, windows, railings, floors, and restrooms
• Removal of trash can liners
• Cleans and polishes lighting fixtures, marble surfaces, and trim
• Sweeps, mops, scrubs, waxes, and polishes floor
• Spot cleans rugs, carpets, and upholstered furniture
• Dust furniture and equipment
• Washes windows, door panels, and sills
• Empties and cleans ashtrays
• Transports trash and waste to disposal area
• Replenishes bathroom supplies
• Replaces light bulbs
• Delivers messages
• Transports small equipment or tools
• Use of automatic scrubbers, vacuums, and carpet extractors
• Daily use of quality assurance systems or programs
• Other duties may be assigned

Managerial Responsibilities:

• Supervises 8 or more housekeeping employees
• Onboarding and training new custodians
• Counseling and coaching direct reports, may include following disciplinary steps
• Performance evaluations for direct reports
• Ensuring quality inspections are met, including but not limited to, using quality assurance systems or programs
• Ensuring adequate staffing based on client needs and reporting needs to HR or management
• Reviewing, correcting and approving employee timekeeping records
• Building and maintaining relationships with clients
• Managing the budget for supplies, labor hours, and other business expenses
• Daily verbal and written client and employee communication
• Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership
  - Effectively lead a team of 8+ cleaners, and model company core values while also working alongside employees and providing training.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Dependability
  - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan
• Safety and Security
  - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.