Site Supervisor, Switchgear and Busbar - Shreveport

POSITION SUMMARY

The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES

* Represent Switchgear and Busbar Service at all customer and contractor meetings for projects which the PL is assigned to by the Area Supervisor

* Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets

* Coordinate start-up, commissioning, inspection and site testing activities for assigned projects

* Review scope of work requirements on the sales order

* Review customer or third-party procedures and train personnel on those procedures

* Define and manage man-power needs for the job

* Gather all documentation for job (submittals, as-built drawings, in-house test procedures)

* Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer

* Represent Service in front of the customer, contractor, and consultants

* Assist contractors as required during installation of assigned projects

* Coordinate Pre-Site meetings with contractor

* Provide support to contractor for technical questions during installation

* Support start-up and site testing activities for assigned projects

* Ensure sufficient man-power on site each day to perform start-up and site testing work

* Assist during start-up and site testing as necessary, depending upon man-power availability and site location

* Provide first level of tech support assistance to speed up problem resolution

* Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

* Provide daily status reports to Service management and customer

* Manage issues list and work to resolve issues in a timely manner

Technical

* Provide On-the-Job training and on-site direction to associates for assigned projects

* Conduct field customer training for assigned projects as required

* Communicate with Technical Support on equipment issues

* Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

* Operate in a safe manner in accordance with published safety guidelines

* Must wear appropriate PPE as per company guidelines and accordance with job duties

* Adhere to work hours policy guidelines - "14 hours rule"

* Report all work related accidents or injuries within 24 hours to the appropriate personnel

* Must be a role model to fellow associates with regards to safety by setting a positive example

* Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Administration

* Coordinate assigned project completion, customer training, and close-out

* Provide all commissioning reports in a final package to the customer

* Coordinate any additional training bought with the sales order

* Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

* Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required

* Provide accurate and timely reporting in accordance with published guidelines

* Time cards, expense reports, mileage reports, ticket closure, forms, et al.

Customer Satisfaction

* Provide proper and adequate communication to internal and external customers

* Provide estimated time of arrival to the customer or contractor where applicable

* Coordinate and attend customer or contractor meetings as required

* Maintain customer satisfaction rates according to company guidelines

Performance

* Complete all work in an efficient and timely manner

* Capable of making strong decisions, technical and commercial, under pressure

* Properly evaluate site and equipment for appropriate billing status

* Adhere to company dress code and safety regulations

* Understand and comply with company startup/escalation process and procedures

* In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

* Maintain proper and adequate level of internal communications

* Ability to communicate with all levels within the organization
-Managers, co-workers, Support Services, sales, electronic communications, et al.

* Conduct themselves in a high degree of professionalism, and of service delivery

* Ability to handle stressful…