Gas Service Technician II, or III

JOB SUMMARY/PURPOSE

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

This position requires you to live within 35 miles of Shreveport, Louisiana or relocation within 30 days of hire date. We are not offering relocation at this time. This position will have up at least 50%-75% travel daily to our customer locations within our Louisiana work territory. There will be no "out of business area" travel. A company vehicle will be provided, which will require a valid, non-expired, Driver's License and no moving violations within the last 12 months.

• Initiates gas service and perform leak investigations and repairs.
• Locates gas lines.
• Reads gas meters.
• Conducts load surveys.
• Completes work orders in system for documentation.
• Serves as First Responder in emergency situations.
• Conducts Cathodic Protection system monitoring activities.
• Conducts odorization activities.

• Requires a high school education or GED for any level Service Tech listed below.

• Service Tech I:
  Requires no prior work experience.
• Service Tech II:
  Requires a minimum of two (2) years’ experience in gas distribution or related field.
• Service Tech III:
  Requires a minimum of five (5) years’ experience in gas distribution or related field.

• Understand drivers of profitability.
• Use resources efficiently.
• Demonstrate an understanding of how day-to-day activities impact Delta Utilities bottom line.
• Proactively look for and implement ways to reduce or contain costs where appropriate.
• Knowledgeability of technology enhancements and the efficiencies it brings to company operations.
• Seeking opportunities to get input from others for continuous improvement.
• Provide honest and courageous feedback to others.
• Seek out and be open to feedback from others.
• Inspires, motivates, and guides others toward achievement of growth and development goals.
• Collaboration – Eliminate boundaries and drive common goals.
• Share information proactively with others in order to achieve shared goals.
• Collaborates openly with others as a team player to accomplish company/organization objectives.
• Demonstrates understanding of the impact of our own actions on other team members and/or other departments.
• Demonstrates behavior that allows others to contribute to their full potential.
• Connecting, Listening, and Sharing – Maintain open, active, two-way communication.
• Proactively sharing and seeking out ideas with others.
• Demonstrate openness and accessibility to others.
• Share thoughts and feelings in a direct, genuine, and respectful way.
• Demonstrate what you have listened to and understand others’ points of view.
• Actively seek diverse perspectives.
• Customer Focus Through Service – Understand and exceed the expectations of internal and external customers.
• Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer expectations.
• Accept responsibility for the quality of service delivered.
• Demonstrate commitment to continuous improvement of services.
• Readily readjust priorities to pressing and changing customer demands.
• Enterprise Mindset – Act in way that are best for the company as a whole.
• Clearly understand the impact and implications of decisions to the company.
• Place organizational success above individual and team gain.
• Focus on efforts that add significant value and align according to priorities.
• Understand the big picture and the impact when executing plans and making decisions.
• Results Orientation – Reject the status-quo, find opportunities to improve and drive outstanding business results.
• Drive for results consistent with the organization's vision, mission, and strategies.
• Demonstrate curiosity by challenging assumptions and questioning processes.
• Assess individual performance against a set of measurable criteria.
• Hold self and…