Maintenance Team Member

SUMMARY:

The Maintenance Team Member role supports the mission of Improving People’s Lives Through the Power of Work by helping maintain safe, functional, and welcoming facilities for employees, clients, donors, and customers.

The Maintenance Team Member performs routine maintenance, minor repairs, preventive maintenance, assembly, installation, painting, and general facility upkeep at Goodwill NLA locations. This position completes assigned maintenance requests, identifies concerns that cannot be safely addressed through routine maintenance, and communicates when additional assistance or an outside service provider may be needed.

The position works independently at multiple Goodwill NLA locations, operates a Goodwill maintenance vehicle, uses common hand and power tools, and is responsible for completing assigned work safely, efficiently, and with minimal disruption to operations.

REPORTS TO:

Director of Retail

ESSENTIAL DUTIES & RESPONSIBILITIES:

Maintenance & Repairs Conducts scheduled visits to Goodwill NLA properties to visually inspect facilities, grounds, fixtures, and equipment; identifies routine maintenance needs and reports significant or unresolved concerns to the Director of Retail.

Completes assigned routine maintenance, minor repairs, preventive maintenance, and general property upkeep at Goodwill NLA locations.

Performs basic maintenance tasks such as painting walls, curbs, and parking-area markings; patching minor wall damage; changing filters; replacing or tightening hardware; and maintaining interior and exterior areas.

Assembles, repairs, installs, moves, or secures furniture, carts, shelving, fixtures, signs, and other equipment as assigned.

Performs reasonable temporary repairs or protective measures to address immediate facility concerns and protect people or property until permanent repairs can be completed.

Performs basic exterior maintenance and pest-response activities using approved products and following applicable safety instructions.

Inspects reported maintenance concerns and communicates when repairs require specialized knowledge, equipment, licensing, or an outside service provider.

Performs only work for which the employee has the appropriate knowledge, training, and authorization.

Tools, Vehicle & Supplies Safely uses and maintains hand tools, power tools, ladders, and other maintenance equipment appropriate to assigned work and training.

Maintains tools, equipment, parts, and supplies in a safe, clean, organized, and serviceable condition and reports damaged equipment or needed supplies.

Safely operates and maintains assigned Goodwill NLA maintenance vehicles and completes required vehicle inspections, mileage records, and other documentation.

Safely transports and secures tools, equipment, materials, and supplies between locations.

Uses agency purchasing and fuel cards only for authorized business purposes and maintains required receipts and documentation.

Safety & Work Management Follows applicable safety procedures, uses required PPE, and follows safe practices for lifting, ladders, tools, equipment, and maintenance products.

Maintains safe work areas and promptly reports unsafe conditions, accidents, injuries, property damage, or equipment concerns.

Receives and completes assigned maintenance requests and communicates progress, delays, needed materials, and unresolved concerns to appropriate staff.

Coordinates with location leadership to complete work safely and with minimal disruption to operations.

Completes required work orders, inspection records, receipts, and other basic maintenance documentation.

Professional Standards Maintains professional and respectful interactions with employees, participants, customers, donors, vendors, and other individuals encountered…