Field Service Representative II, Shrewsbury, MA

Field Service Representative II

Solventum is a new healthcare company that solves major challenges for healthcare professionals.

• Training customers on Solventum products and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance to company and departmental policies and procedures to maintain a safe work environment
• Providing input and oversight of the facility, including administrative duties to meet operational compliance requirements
• Overseeing local business operations, including metrics and the required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables, and documentation for use and return, and executing research for missing or misplaced equipment
• Prioritizing equipment needs to execute daily customer support tasks, including quantity, timeframe, and resource allocation
• Processing documentation for delivery and retrieval of products and loading and unloading medical devices and supplies
• Maintaining the appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy and procedure
• Serving as the service center designee, assuming responsibilities of the person in charge of the location in the absence of service center management

This position requires driving a company vehicle, and candidates selected and hired will undergo pre‑employment and ongoing review of motor‑vehicle history.

• High School Diploma/GED or higher
• Three (3) years of experience in a customer‑facing position in a private, public, government, or military environment
• Current, valid driver’s license

• Ability to work a non‑traditional work schedule, which may include extended hours, evenings, weekends, and on‑call duties
• Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• 1–2 years of experience in training and scheduling & assigning daily work activities in a single location
• Experience with Microsoft Office applications

In this role, you may need to enter healthcare or other third‑party facilities. Those facilities may require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. Solventum may share your information with providers of medical screenings, vaccinations, or verifications as well as the healthcare or other third‑party facilities requiring those prerequisites.

Onsite, Shrewsbury, MA

May include up to 20% domestic travel.

Not authorized.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Solventum offers many programs to help you live your best life—both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:
The expected compensation range for this position is $51,120 – $70,290, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits, etc.).

Additional information is available at

Responsibilities of this position include compliance with corporate policies, procedures, and security standards while performing assigned duties, including the tasks listed above.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.