Hostel Manager Job Singapore area,Singapore,Hospitality / Hotel / Catering

Position: HOSTEL MANAGER

Job Summary:

The Hostel Manager is responsible for overseeing the daily operations of the hostel, ensuring a safe, clean, and welcoming environment for guests. This role involves managing staff, maintaining facilities, handling guest relations, and implementing marketing strategies to maximize occupancy.

Key Responsibilities:

Operational Management: Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance.
Ensure compliance with health, safety, and hygiene standards.

Staff Management: Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams.
Conduct performance evaluations and provide ongoing training and support.

Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally.
Foster a welcoming atmosphere to enhance the guest experience.

Financial Management: Prepare and manage the hostel’s budget, monitor expenses, and implement cost-control measures.
Oversee billing, payment processing, and financial reporting.

Marketing and Promotion: Develop and execute marketing strategies to attract guests and increase occupancy rates.
Utilize social media and online travel platforms to promote the hostel and manage online reviews.

Facility Management: Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well‑maintained.
Coordinate repairs and improvements with vendors and contractors as needed.

Community Engagement: Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events).
Organize social activities and events for guests to foster community engagement.

Reporting: Maintain records of occupancy, revenue, and guest feedback.
Prepare regular reports for ownership or management regarding performance metrics.

Qualifications:

Bachelor’s degree in Hospitality Management or related field (preferred).
Previous experience in hospitality, particularly in a management role.
Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficient in property management software and Microsoft Office Suite.
Strong communication skills, both written and verbal.

Working Conditions:

Must be willing to work flexible hours, including weekends and holidays.
The role may require occasional physical activity, including lifting and moving supplies.

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