Banquet Operations Manager - Frasers , Luxury Collection Hotel

JOB SUMMARY

The Banquet Operations Manager oversees by ensuring that expenses are justifiable. The overall administration and operation of the Banquet Operations to maximize profits enforce quality standards, maintenance of high staff performance and ensures customer satisfaction. Able to lead the team and give a proactive direction for the team with formal development and coaching for Colleagues.

Education and Experience

• Minimum 2 years’ experience in a similar position at similar capacity in an international class hotel or 3 – 4 years relevant working experience as an Assistant Banquet Operation Manager
• High school diploma in Hotel Management

• Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
• Ensures high level of service quality and operational details in all events and functions.
• Approves food / beverage / general requisition in sections appointed
• Assist the Department in the planning of budget / forecast / CAPEX / P&L for the division
• To ensure that the department is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance
• Ensures that SFSMS, Hygiene and Food Safety Management Policies, Fire & Life Safety Standard are explained to staff, and are correctly applied
• Conduct pre-function meetings with scheduled staff and review all information pertinent today’s functions.
• Ensures smooth and effective communication between Banquet and other departments in the hotel