Field Service Specialist

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Regular Full-Time Sioux City, IA, US

Salary Range: $75,000.00 To $90,000.00 Annually

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across, but not limited to, South Dakota, Iowa and Nebraska.

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on‑site service that keeps our customers’ instruments running at peak performance.

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on‑site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

This role supports customers across South Dakota, Iowa, and Nebraska and will be based in Sioux Falls, SD or Sioux City, IA. Candidates should be comfortable with frequent travel within the assigned territory and occasional travel outside the territory to support regional customer needs.

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands‑on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Previous experience traveling for field service work.
• Familiarity with process‑based applications.
• Candidates with strong computer literacy and experience using common business or industry‑specific software.

Eligible employees enjoy a comprehensive benefits package, including:

• Company-paid life & disability insurance
• 401(k) with company match
• Paid vacation, sick, personal, and holiday time
• Supportive, growth‑oriented team culture
• Company vehicle

This role is paid on an hourly basis and includes eligibility for quarterly bonuses. Compensation will be determined based on the candidate’s skills, experience, and overall qualifications.

• Must pass pre‑employment background check, education and employment verification, motor vehicle report and a 10‑panel drug screening (including marijuana).

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and E‑Verify employer.