Field Service Technician

Job Title:

Field Service Technician

Job Description

The Field Service Technician travels daily to customer sites to certify and service clean rooms and related equipment for healthcare and pharmaceutical facilities. This role combines hands‑on mechanical and electrical work with precise testing, documentation, and customer communication. You will diagnose issues, perform certifications, conduct repairs, and build strong relationships with customers while working largely autonomously and managing your own schedule.

Travel is a core component of the position, including regular driving within several hours of the home base and periodic overnight and out‑of‑state trips.

• Travel daily to customer sites, typically driving 1–2 hours one way, with occasional trips up to 4 hours away and regular overnight travel, including out‑of‑state travel by plane when needed.

• Work in clean rooms and controlled environments at customer facilities such as compounding pharmacies, hospital operating rooms, medical device manufacturers, and pharmaceutical manufacturers.

• Perform clean room certifications on a defined cadence, ensuring all testing meets regulatory and safety standards.

• Scan HEPA filters based on ceiling height and site layout, and accurately record results.

• Conduct particle counting by operating measurement instruments, pushing carts through designated areas, and systematically testing multiple locations.

• Measure and document room pressure, temperature, and humidity, which make up a significant portion of the job, ensuring conditions meet required specifications.

• Certify hoods, including fume hoods, biosafety cabinets, laminar flow units, and related equipment, and verify they function within required parameters.

• Troubleshoot failed tests by analyzing potential causes, identifying issues, and determining appropriate corrective actions when equipment or environments do not pass certification.

• Perform repairs such as filling holes in filters, changing filters, replacing blower motors, and conducting other mechanical and electrical adjustments as needed.

• Carry out preventative maintenance on clean rooms, hoods, and associated systems to minimize downtime and ensure optimal performance.

• Use service software, tablets, reporting tools, and measurement instruments to document work, record test results, and maintain accurate service records.

• Create and maintain detailed Excel‑based reports that capture certification data, test outcomes, and maintenance activities for each customer site.

• Own and nurture customer relationships by serving as the primary on‑site contact, building trust, and ensuring a high level of service and professionalism.

• Communicate clearly and confidently with a range of stakeholders, including pharmacists, biomedical engineers, and directors of biomedical systems, explaining findings and recommendations in an accessible way.

• Manage your own schedule and workload, adapting to varying start times (typically between 7–8 a.m.) and adjusting to jobs that may take all day at a single site or involve multiple shorter visits.

• Work independently in the field, making sound decisions, prioritizing tasks, and maintaining a strong sense of ownership and accountability for outcomes.

• Maintain a high level of precision, safety, and regulatory compliance in all testing, documentation, and repair activities.

• Remain calm and effective under pressure in dynamic, fast‑paced environments, especially when troubleshooting complex issues.

• Model core values including integrity, openness, urgency, autonomy, and embracing change in all interactions and work practices.

• Strong mechanical aptitude and comfort working with hands‑on electromechanical systems.

• Basic math skills sufficient for measurements, calculations, and data interpretation.

• Electro‑mechanical skills, including the ability to troubleshoot both mechanical and electrical systems.

• Ability to understand technical processes and what is being done during testing, certification, and repair work.

• High level of curiosity and problem‑solving ability, with a desire to diagnose issues and determine root causes.

• Strong communication skills, including the…