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Strategic Workforce Optimization Analyst
Job in
Skokie, Cook County, Illinois, 60077, USA
Listed on 2026-07-01
Listing for:
NorthShore University HealthSystem
Full Time
position Listed on 2026-07-01
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
North Shore University Health System is looking for a Workforce Optimization Analyst in Skokie, IL, to ensure efficient call center operations through effective staff scheduling and performance analysis. The ideal candidate will utilize workforce management tools to forecast staffing needs, generate reports, and improve operational efficiency.
This full-time position demands strong analytical skills and experience in call center workforce management. Candidates will be responsible for balancing call demands with agent productivity and making informed decisions to enhance customer experience.
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