Bilingual Customer Service Representative​/Field Support

Overview

Bilingual Customer Service Representative / Field Support

Molly Maid of Chicago North Shore - Skokie, IL

Would you like a new career where you get training and have an opportunity to advance? We are looking for a new Customer Service Representative/Field Support to join our growing team!

• $17-$18/hr base rate based on prior experience and qualifications
• EARN upwards of $20/hr with our attractive incentive program (following a 90-day probationary period)
• Full-Time Position. No nights, weekends, or holidays!
• Paid Time Off (PTO) and Holiday Pay (after 90-day probationary period)
• Bilingual English/Spanish is required
• Minimum 2 years customer service experience required!

• Growing and retaining customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

• Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates.
• Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.
• Performing quality checks - Use our proven checklist to ensure our cleaning staff uphold our Molly Maid standard
• Preparation and launch of field staff in the morning for their scheduled cleans
• Plan and manage daily route schedule
• Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.

• Proven sales and operations training. Come grow with us!
• A COMPANY CAR during the workday so you don’t have to put miles on yours (gas and insurance included)
• Branded and comfortable clothing
• A stable and consistent working schedule
• Advancement opportunities – we promote from within!
• A fun culture where success is celebrated as a team

• Legally authorized to work in the United States
• Bilingual English/Spanish is required
• Prior cleaning, sales, or supervisory experience highly preferred
• Complete a background check
• Valid Driver’s License
• You are available to work Monday through Friday, 8:00am to 4:30pm.

• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology
• You have strong interpersonal, oral and written communication skills.
• You are reliable and self-motivated
• You can multi-task, prioritize, and manage time effectively.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!