Bilingual Customer Service Representative​/Field Support

Position:
Bilingual Customer Service Representative / Field Support

Location:

3843 Oakton Street, Skokie, IL 60076, United States

Looking for a bilingual (English/Spanish) individual to join the Molly Maid team in Skokie, IL. The role combines customer‑facing support with on‑field tasks to ensure customer satisfaction and smooth operations.

• Provide exceptional customer service over phone, email, and other channels, greeting callers with a smile and booking estimates and cleans.
• Communicate with customers in a friendly, positive, and professional manner, building rapport and ensuring satisfaction.
• Promote Molly Maid culture and teamwork, energizing the team with a positive attitude.
• Resolve customer concerns, provide appropriate solutions, and follow up to ensure resolution.
• Perform onsite customer estimates using the sales system and cleaning knowledge.
• Respond to customer calls and complaints, providing timely support.
• Conduct quality checks with the checklist to ensure staff meet Molly Maid standards.
• Prepare and launch field staff each morning; plan and manage daily route schedules.

• Legally authorized to work in the United States.
• Bilingual English/Spanish required.
• Minimum 2 years of customer service experience.
• Prior cleaning, sales, or supervisory experience highly preferred.
• Valid driver’s license and reliable vehicle (company car provided).
• Available to work Monday–Friday, 8:00 am to 4:30 pm.
• Strong interpersonal, oral, and written communication skills.
• Self‑motivated, reliable, and able to multi‑task and prioritize effectively.
• Comfortable with computers and technology.

• Base rate $17–$18 per hour with potential to earn over $20 per hour after a 90‑day incentive program.
• Paid time off (PTO) and holiday pay after 90‑day probationary period.
• No nights, weekends, or holidays.
• Training in sales and operations.
• Company car (gas and insurance included).
• Branded clothing.
• Consistent work schedule and opportunities for advancement.

• Enjoys speaking with customers over the phone.
• Works well with diverse teams.
• Pays attention to detail and takes pride in quality.
• Confident with computers and technology.
• Reliable and self‑motivated with strong interpersonal skills.
• Can multi‑task, prioritize, and manage time effectively.

We are actively interviewing for this position. Apply today!