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Customer Service Rep - Skokie
Job in
Skokie, Cook County, Illinois, 60077, USA
Listed on 2026-08-02
Listing for:
acg
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Job Type: Full time
Exempt/Non Exempt: Hourly
Job Description:
Location Details- [Insert location specifics. While locationspullsinto the posting from the req, it is often not detailed and additional location information should be added. For ex: clarify what hybrid means for the position.]
- Monday - Friday 8:30 am - 5:30 pm (Possible Rotating Saturday's 9:00am - 1:00pm)
Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.
Key Responsibilities- Member Service & Sales:
Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. - Lead Generation & Promotions:
Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. - Customer Support & Problem Resolution:
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate. - Cashiering & Payment Processing:
Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. - Branch & Team Support:
Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals. - Additional Responsibilities:
Perform other duties as assigned.
- High School Diploma or equivalent
- Customer
Experience:
experience working in a customer-focused environment and delivering timely, helpful solutions. - Problem Solving & Ownership: ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
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