Customer Experience Intern

• Provide world-class service and develop creative solutions to difficult situations
• Conduct proactive customer outreach regarding upcoming projects, pending orders, open support cases, roadmap updates, and general questions or concerns
• Document Contact and Account records and customer data based on interactions to monitor and report customer satisfaction
• Assist with pre-sales leads and tasks to discover needs, pain points, and opportunities before introducing customers to Sales
• Serve as the first point of contact for incoming inquiries across all departments
• Engage customers, dealers, and partners to provide resources, product information, personalized recommendations, and appropriate support
• Develop a thorough understanding of NACX departments, business, and organization to navigate customers and collaborate with appropriate teams
• Coordinate support calls for configuration and work with customers, Applications, and Customer Success teams on deployments or issue resolution
• Inform management of successes and track escalated issues to ensure timely solutions
• Coordinate and communicate with customers throughout the customer journey
• Assist with dealer order processing, manage the Info Queue, help customers submit repair requests through the Shure portal, provide repair updates, and perform assigned administrative work

• Pursuing a Bachelor's degree in Business Administration, Communications, Psychology, Hospitality Management, Technology, Marketing, or related field
• Optimistic attitude when listening, communicating, and providing support to customers for various types of issues and inquiries
• Self-motivated, team player, highly inquisitive and curious
• Ability to complete tasks in creative and effective ways
• Strong organizational skills, sense of urgency, and attention to detail
• Dynamic and well-spoken
• Strong writing skills to consistently communicate with customers through chat and email
• Problem-solving skills and ability to maintain composure and stay calm in challenging situations
• Good Microsoft Office Suite skills
• Must be currently authorized to work in the United States on a full-time basis
• Shure will not sponsor applicants for work visas

Demonstrates strong customer engagement and support capabilities, with a focus on proactive communication and problem-solving. Proficient in documenting customer interactions and collaborating with cross-functional teams to enhance customer satisfaction.

• Customer Engagement
• Problem-Solving Skills
• Strong Writing Skills
• Organizational Skills
• Microsoft Office Suite

• Optimistic Attitude
• Self-Motivated
• Team Player
• Highly Inquisitive
• Dynamic Communication

• Customer Support
• Pre-Sales Assistance
• Account Management
• Customer Satisfaction
• Order Processing

• Shure Portal