Learning Support Coordinator

About Oakton College :

Educate. Empower. Transform

At Oakton College, we know education changes lives - and that starts with the people who make it happen. For more than 50 years, we've built a welcoming and inclusive community where students fromall backgrounds and experiences thrive.

We're looking for passionate educators, professionals and leaders to join our team. Whether in the classroom, student support, or behind the scenes, your talents and expertise will make adifference and shape the future.

We provide dynamic learning environments that empower students and employees alike with campuses in Des Plaines and Skokie and a Health Careers Education Center in Evanston.

As a proud institution accredited by the Higher Learning Commission, Oakton is more than a college - it's a place where innovation, equity and lifelong learning drive everything we do. We value diverse perspectives and embrace new ideas and are dedicated to fostering an inclusive and student-centered culture.

Under general supervision, plan, direct, and implement academic support to increase student success. Increase awareness of and develop appropriate assessment tools to measure student engagement, learning outcomes, and student success. Provide key programmatic support for all retention and student success interventions and initiatives.

• Manage faculty hiring process for faculty hires; track and ensure faculty meet Oakton's minimum titles and qualifications to serve as tutors. Maintain all employee tenure, seniority, and compensation records for faculty.
• Align academic support and coaching with curricular offerings(e.g., ESL, writing, Road Math, STEM, Library, etc.). Collaborate with faculty, staff, and administration on the implementation and ongoing academic/co-curricular support to various strategic academic and student services initiatives (e.g., ADRC, engineering pathways, Emory Williams).
• Recruit, hire, and supervise faculty, professional, and/or student tutors. Provide onboarding, continuing education, ongoing coaching. Conduct regularly scheduled observations and evaluations to provide feedback and support. Foster community and connection through peer observations, mentorship programs, collaboration projects, tutor meetings/discussions, etc.
• Responsible for scheduling faculty, professional, and student tutors for academic support based on current best practices and student academic needs for online, asynchronous, and face-to-face tutoring modalities. Respond to ongoing scheduling needs throughout the academic year to provide effective and efficient maintenance of student services.
• Serve as departmental contact for technology platform implementation, development, and management (e.g., customer relationship management system, learning management system, student information system, website). Identify and incorporate new functionality and enhancements to improve daily/operational functions.
• Support progress and completion of departmental projects and learning outcomes initiatives. Assist in compiling, analyzing, and utilizing assessment data to strengthen and improve programs and services.
• Collaborate with campus partners to coordinate targeted and innovative programming tailored to diverse learners (i.e., academic workshops, creating supportive learning environments, classroom engagement, outreach and support, etc.).
• Provide end-user technical training and support for faculty, professional, and student tutors. Manage user accounts, profiles, permissions, and onboarding for new users.
• Assist students in developing academic skills, focusing on current placement and/or academic performance data. Provide individual academic coaching and tutoring as necessary.
• Perform other job-related duties as assigned.

Administrative supervision is received from the Director of Student Success and Academic Interventions.

Functional supervision is received from the Manager of Academic Success and Support.

Functional supervision is exercised over tutors (15-20 PT). Functional supervision may be exercised over front desk…