Financial Center Manager II - Skokie, IL

General Function

The Financial Center Manager will participate in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. This program provides a robust learning approach to prepare successful candidates for the Financial Center Manager role. After successful completion of the training, the FCMA role will be placed in a Financial Center.

• Complete the FCMA roadmap and all onboarding activities from day one to program completion, including a Consultative Selling Skills Certification.
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain, demonstrate and maintain a working knowledge of Fifth Third's products, services, processes, and internal resources to guide and lead the team.
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions.
• Understand how to develop an integrated book of business strategy where all customers receive a Financial Needs Assessment (FNA) and are assigned to the best banker for ongoing support.
• Learn how to source, develop, coach and lead a team that reinforces Core Values and business strategies.
• Cultivate a One Bank culture that collaborates proactively with business partners.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected of all employees.
• Perform additional duties as assigned.

• Assist in providing employees timely, candid, and constructive feedback.
• Assist in developing employees to their full potential and provide opportunities that enhance career growth.
• Recognize and reward employees for accomplishments.

• College degree or two (2) or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capability to analyze credit and financial information.
• Skill to execute and coach sales activities successfully.
• Business acumen and sound decision-making ability.
• Requires S.A.F.E. Act registration at time of employment via Nationwide Mortgage Licensing System (NMLS). The NMLS website provides MU4R questions and registration.

Normal office environment with extended computer screen use. Periodic travel within the Bancorp footprint for meetings and training.

Financial Center Manager II Salary Range: $45,100.00 – $85,600.00 USD annually.

• Base salary reflects the range for roles within this pay grade across the U.S. Individual salaries vary by role, relevant skillset, experience, education, and geographic location.
• Comprehensive benefits programs that support physical, financial, emotional, and social well-being of employees and their families.

Skokie, Illinois 60077.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.