Part-Time Patient Care Coordinator

Part‑time Patient Care Coordinator

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow‑up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules.
Travel is required to our other Chicago ENT practices. This position is a Monday‑Friday role that requires a 20‑hour week minimum.

This role will report to the Scheduling Lead.

• Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post‑Operative appointments.
• Ensure appropriate and accurate data entry of patient information.
• Ensure insurance verification accuracy through EMR system and/or directly with the patients’ insurance.
• Ensure copies of insurance, photo , outside medical records, and any required referrals are entered into the EMR system.
• Courteously collect outstanding balances and copayments in advance of patient appointments.
• Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
• Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.
• Assist with group administrative tasks:
  • Sorting faxes
  • Verifying virtually scheduled appointments via Zoc Doc, Healow, and Perfect Serve
  • Monitoring tasks assigned internally to "User, Scheduler" and "User, Front Desk" as assigned by the Scheduling Lead
  • Responding to voicemail messages and Glacial inquiries.
  • Reviewing provider schedules for accuracy and rescheduling as needed.
  • Monitoring the  general email box.
  • Registering patients referred to the practice.
  • Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices.
• Other duties as individually assigned.

• High school diploma or equivalent required
• Ability to work within an EMR database and navigate through a Windows environment required
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

• 1‑5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
• Experience working in a Sleep or ENT Specialist Office

This position has no supervisory responsibility.

None.

$18-22.00

ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401(k) plan with a match, vacation time, and weekends and major holidays off.

All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.