Sleep Patient Care Coordinator

Patient Care Coordinator

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules. This role is full-time, Monday-Friday 8AM-5PM.

The primary location is Skokie, with occasional travel to other locations as needed.

This role will report to the Scheduling Lead.

• Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
• Ensure appropriate and accurate data entry of patient information.
• Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.
• Ensure copies of insurance, photo , outside medical records, and any required referrals are entered into the EMR system.
• Courteously collect outstanding balances and copayments in advance of patient appointments.
• Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
• Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.
• Assist with group administrative tasks including:
• Sorting faxes
• Verifying virtually scheduled appointments via Zoc Doc, Healow, and Perfect Serve
• Monitoring tasks assigned internally to "User, Scheduler" and "User, Front Desk" as assigned by the Scheduling Lead
• Responding to voicemail messages and Glacial inquiries
• Reviewing provider schedules for accuracy and rescheduling as needed
• Monitoring the  general email box
• Registering patients referred to the practice
• Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices
• Other duties as individually assigned

• High school diploma or equivalent required
• Ability to work within an EMR database and navigate through a Windows environment required
• Flexibility in your work schedule for 6:30AM-6:30PM (40 hours per week)
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

• 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
• Bilingual (Spanish)
• Experience working in a Sleep or ENT Specialist Office

This position has no supervisory responsibility.

All employees are required to provide proof of vaccination or exemption.

$18-22.00 + Travel Reimbursement

ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.

All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.