Process Transformation Lead

Overview

Who We Are – IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality.

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IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients ().

We Value What Makes You, You – IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

Reporting to the EVP, Technology, this role will work to modernize business processes across Finance, Production, Account, Sourcing, Warehousing, Logistics, and IT. While IMS is primarily cloud-based, many legacy workflows remain reliant on spreadsheets, manual entry, and our IBM-based ERP system. This role will identify, design, and implement AI and automation initiatives that reduce manual work, improve efficiency, and create new revenue-generating capabilities.

Key responsibilities will include:

• Analyze and document business processes across all departments by shadowing, reviewing documentation, and interviewing stakeholders.
• Map and evaluate workflows to identify inefficiencies and automation opportunities.
• Rank opportunities based on potential impact, feasibility, and alignment with strategic goals.
• Develop and maintain an AI & automation roadmap with prioritization for maximum ROI.
• Select tools and platforms that fit IMS and Omnicom requirements, preparing cost-benefit analyses to justify new tool adoption.
• Collaborate with development and API teams to create reusable integration points for automation workflows.
• Design, build, and deploy automation solutions using tools such as Power Automate, Zapier, and custom development.
• Integrate AI capabilities, including GPT models, chatbots, and document processors, into business processes.
• Test, validate, and monitor solutions for performance and reliability.
• Document frameworks, processes, and solutions to ensure maintainability and scalability.
• Act as the go-to AI authority for IMS, advising on technical solutions, governance, and strategy.
• Coordinate and lead internal AI training programs: AI Town Hall, SME Stakeholder Sessions, and related activities.
• Provide weekly progress reports to the EVP Technology and monthly summaries for senior leadership.
• Measure and report on automation success, including hours saved, FTE equivalents, and real-world cost savings.
• Drive the development of IMS’s API and automation capabilities into potential commercial products.

• Strong process mapping and business analysis expertise, with a track record of improving workflows and efficiency.
• Proven ability to work with cross-functional teams, including developers, to deliver integrated technical solutions.
• Proficiency in automation platforms such as Microsoft Power Automate, Zapier, or equivalent tools.
• Experience with ERP systems (IBM-based preferred) and modernizing legacy business processes.
• Skilled in developing ROI models and cost-benefit analyses for automation initiatives.
• Practical experience implementing AI and automation solutions in a business…