Automation Analyst

Who We Are

IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality.

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IMS is wholly owned by Omnicom Group (NYSE: OMC), an interconnected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients ().

IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected – to the work we do, to each other, and to IMS.

IMS is seeking a highly analytical and collaborative AI & Automation Analyst to support the AI & Automation Lead in modernizing business processes across Finance, Production, Account, Sourcing, Warehousing, Logistics, and IT. While IMS is primarily cloud-based, many legacy workflows remain reliant on spreadsheets, manual processes, and our IBM-based ERP system. This role will help analyze, document, and optimize these processes through automation and AI solutions under the guidance of the AI & Automation Lead.

• Shadow employees across departments to understand and document current workflows.
• Map existing processes (current-state vs. future-state) and identify inefficiencies and automation opportunities.
• Assist in ranking automation opportunities based on impact, feasibility, and alignment with business priorities.
• Design and build automation workflows using tools such as Microsoft Power Automate, Zapier, low-code platforms, or Python where appropriate.
• Assist in integrating AI tools (e.g., GPT models, chatbots, document processors) into business processes.
• Collaborate with development and API teams to support integration and data flow across systems.
• Test, validate, and monitor automation solutions to ensure performance and reliability.
• Track and report hours saved and efficiency improvements from automation initiatives.
• Support ROI and cost-benefit analysis for proposed and deployed solutions.
• Maintain centralized documentation for automation frameworks, workflows, and standards.
• Assist in preparing content and demonstrations for AI Town Halls and SME stakeholder meetings.
• Provide tactical support in responding to AI-related business queries across departments.

• 2–6 years of experience in business analysis, process improvement, automation development, or data analytics.
• Hands‑on experience with at least one automation platform (Power Automate, Zapier, UiPath, etc.).
• Familiarity with AI tools such as GPT models or AI document processing tools.
• Strong process mapping and analytical skills.
• Basic understanding of APIs and system integrations.
• Comfortable working with data (Excel, SQL, Power BI or similar tools).
• Strong written and verbal communication skills.
• Ability to work independently while taking direction from senior leadership.

• Exposure to ERP systems (IBM-based, SAP, Oracle, etc.).
• Basic programming skills (Python preferred).
• Experience supporting cross-functional initiatives.

• Number of processes documented and evaluated.
• Automation solutions delivered on time and within scope.
• Measured hours saved and efficiency improvements.
• Quality and maintainability of documentation.
• Ado…