IT; Information Technology Manager - Behavioral Health

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live.

Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

The Information Technology “IT” Manager will report to the Chief Financial Officer and will be technically skilled with excellent problem-solving abilities. The IT Manager enjoys a diverse range of responsibilities; including but not limited to being a reference point for all IT related queries at the user level, maintaining current infrastructure in collaboration with 3rd party vendors, and supporting the company’s digital initiatives.

We’re looking for someone with solid infrastructure experience who is excited about driving digital experience improvement initiatives in the form of features and epics.

Additionally, the IT Manager is expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to technical needs, understand problems, and implement solutions.

A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

• Maintain current technology infrastructure
  • Manage and maintain communications infrastructure.
  • Network access and multifactor authentication.
  • Mobile device security.
  • AI app monitoring.
  • Review appropriate network scanning reports.
  • Ability to assist in building technology infrastructure in a new construction office space, ensuring compliance with local building and safety codes/standards.
  • Repairing or replacing damaged hardware in collaboration with 3rd party vendors as needed.
  • Upgrade the entire system to enable compatible software on all computers as needed.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations of new software and hardware.
  • Complete and log technical documentation.
• Networking, Hardware and Software (multiple locations)
  • Oversee server racks.
  • Help with O365 updates.
  • Oversee contracts related to outsourced 3rd party services.
  • Create and maintain appropriate levels of visual documentation of internal architecture.
  • Maintain key fobs and video security.
  • Manage laptop inventory.
  • Manage peripherals (workstations, monitors, copiers/printers, cams, phones, etc.).
• Supporting digital initiatives strategic direction
  • Maintain good relationships with internal stakeholders and leadership.
  • In collaboration with both, support team efforts to expand…