Manager, IT - Business

Hourly Pay Range

$58.50 - $90.68 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Manager, IT Applications - Business Applications
• Location:
  
  Skokie, IL
• Employment Type:
  
  Full Time
• Hours:
  
  Monday-Friday, 8:00 am – 4:30 pm
• Work Arrangement:
  Hybrid
• Local travel to other corporate locations as needed

As Manager of Applications at Endeavor Health, you will lead the development, testing, configuration, optimization, and implementation of solutions across the organization. You will manage the full lifecycle of solutions, from strategic planning and development to launch and maintenance, while identifying opportunities to reduce manual effort, improve patient and user experience, and foster innovation. Your role will involve leading Business Application teams (including Service Now and Salesforce), building strong relationships with stakeholders, promoting best practices, and ensuring consistent use of tools, workflows, and platforms.

• Manage end‑to‑end activities for the solutions portfolio and lead high‑performance teams.
• Provide support and guidance for solution implementation, including planning, setup, building, testing, training, deployment, optimization, and ongoing support.
• Establish relationships with domain leaders to understand strategic business and user needs and translate these into clear business requirements.
• Lead or participate in governance committees to collaborate on priority and workload decisions.
• Develop strong partnerships with fellow leaders to identify synergies and improvement opportunities.
• Collaborate with vendors to ensure systems and solutions meet or exceed organizational needs.
• Participate in budget, policy, governance, talent management, and other key activities as assigned.
• Promote the implementation of relevant technologies and maintain awareness of industry trends and organizations such as HIMSS, CHIME, Epic UGM/XGM, and VMWare World.
• Ensure service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets.
• Participate in contract negotiation and enforce data governance and security policies to protect data quality, consistency, and confidentiality.

• Education:
  
  Bachelor’s degree or equivalent work experience.
• Experience:
  
  Three (3) or more years in managing processes, applications, or systems in a healthcare or related industry.
• Leadership
  
  Experience:
  
  Two (2) or more years of relevant leadership experience.
• Communication:
  Strong verbal, written, and presentation skills.
• Technical Knowledge:
  Solid understanding of information processing fundamentals and best practices.
• Project Management:
  Ability to manage multiple complex projects efficiently.
• Domain Knowledge:
  Deep understanding of stakeholder needs and interpersonal skills.
• Strategic Planning:
  Ability to plan, lead, and implement initiatives.
• Integrity:
  Demonstrated ethical accountability.
• Analytical
  
  Skills:
  
  Strong analytical and critical thinking for problem solving and issue resolution.
• Innovation:
  Curiosity, out‑of‑the‑box thinking, and a focus on continuous improvement.
• People‑Focused:
  Active engagement in recruitment and retention efforts.

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career pathways to promote professional growth and development
• Medical, dental, vision and pet insurance options
• Tuition reimbursement
• Free parking
• Wellness program savings plan
• Health savings account options
• Retirement options with company match
• Paid time off and holiday pay
• Community involvement opportunities

EOE:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.