Information Technology Assistant Manager

IT Assistant Manager

Pay Grade: 10 (exempt)

Full-time

Assists the Information Technology Manager in administering and operating the Information Technology Department and provides technical leadership for the library’s network and infrastructure environment. Responsible for the design, administration, security, maintenance, monitoring, reliability, and improvement of network infrastructure, virtual environments, servers, and related technologies. Evaluates and implements technology improvements and leads infrastructure projects and initiatives. Assists with departmental planning, budgeting, standards and procedures, and day-to-day IT operations.

Serves as a senior technical resource and provides supervision, technical guidance, and training to IT Specialist staff. Assumes designated responsibilities of the Information Technology Manager in the manager’s absence.

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or related field, or an equivalent combination of education, training, certifications, and relevant experience
• Three or more years of progressively responsible experience administering and supporting enterprise network and infrastructure environments, including switching, routing, wireless networking, firewalls, and network security
• Demonstrated experience administering Unix/Linux and Windows server environments
• At least one year of experience supervising staff or serving in a formal technical‑lead role

• Advanced knowledge of TCP/IP networking, including IPv4, subnetting, VLANs, switching, routing, DNS, DHCP, NTP, NAT, VPNs, and related network services and protocols
• Strong knowledge of enterprise network security, including firewall administration, network segmentation, secure remote access, authentication, least privilege, vulnerability remediation, and secure configuration practices
• Strong knowledge of enterprise wired and wireless network architecture, administration, monitoring, and troubleshooting
• Proficiency administering Unix/Linux and Windows server environments, including configuration, security, patching, logging, troubleshooting, and command‑line administration
• Proficiency administering virtualization and enterprise storage environments
• Proficiency administering backup and recovery systems and testing recovery procedures
• Working knowledge of Microsoft 365 technologies and related cloud, identity, and directory services, including Active Directory, Group Policy, Microsoft Entra , and authentication concepts
• Working knowledge of modern endpoint operating systems, including Windows, macOS, iOS, and Android, and their interaction with enterprise network and identity services
• Ability to use scripting tools for routine administration and information gathering
• Demonstrated ability to systematically troubleshoot complex infrastructure problems and perform root‑cause analysis
• Ability to mentor technical staff and promote consistent technical standards and practices
• Ability to maintain accurate network diagrams, system documentation, configurations, procedures, inventories, and recovery documentation
• Excellent written and verbal communication skills, including the ability to communicate technical concepts to both technical and nontechnical audiences
• Demonstrated ability to:
  • Lead complex technical projects and effectively delegate work
  • Establish priorities and manage multiple initiatives and deadlines
  • Develop and maintain effective working relationships with colleagues, vendors, and other stakeholders
  • Work independently and effectively adapt to changing needs and priorities
  • Analyze and solve problems using sound judgment
• Deep personal dedication to public service and strong customer service skills

• A current CCNA, CCNP, or comparable networking certification
• Experience independently administering enterprise firewalls, including firewall policies, VPNs, and network segmentation
• Experience designing, optimizing, and troubleshooting enterprise wireless networks
• Experience administering Microsoft 365 and other cloud services

• Ability to design, evaluate, and improve network and…