Technical Services Delivery Manager, Cortex Cloud

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Oversee a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. Drive business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT).

• People & Operations Leadership:
  Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.

• Engagement & Quality Delivery:
  Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, App Sec, and Automation work streams.

• Pre-Sales & Business Growth:
  Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.

• Customer & Escalation Management:
  Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.

• Partner & Subcontractor Management:
  Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.

• Enablement & Practice Strategy:
  Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.

• Leadership
  
  Experience:
  
  2+ years managing teams of 10+ technical resources; 5+ years delivering or supporting enterprise cybersecurity solutions.

• Experience driving the execution of Cortex Cloud deployment or upgrade engagements across Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Application Security, and/or Cortex Cloud Automation work streams.

• Security & Operations Domain:
  In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation.

• Cloud & Dev Ops Expertise:
  Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (App Sec), and CI/CD Dev Ops workflows.

• Product & Systems Familiarity:
  Base knowledge of the Palo Alto Networks Cortex product suite and proficiency in key operational tools including Salesforce (SFDC),…