Director - Process Management

Job Identification 34574

Job Category:
Information Technology

Posting Date 09/21/2026, 10:26 PM

Locations 2301 Patriot Boulevard, Glenview, IL, 60026, US (Remote)

Job Schedule Full time

As a Director - Process Management, you will direct program management and business partnership activities for CORE BUSINESS technology initiatives. You will serve as a trusted liaison between core business stakeholders and IT, guiding mergers and acquisitions (M&A) activities, WAB walkthroughs, digital product adoption, and technology requests from initial engagement through delivery and transition. You will ensures stakeholders understand IT processes, governance requirements, responsibilities, risks, and next steps while driving cross‑functional alignment, structured execution, problem resolution, and business outcomes.

• Manage the core business portfolio of technology programs and strategic business initiatives, establishing priorities, dependencies, risks, and success measures in partnership with business and IT leadership
• Serve as an adviser to core business leaders on technology‑related initiatives, helping them understand IT processes, governance requirements, intake procedures, prioritisation processes, and delivery expectations
• Partner with business stakeholders to translate opportunities, concerns, and operational needs into actionable technology requests and aligned business outcomes
• Coordinate activities across business teams, IT organisations, vendors, and external partners to ensure successful execution of programmes and initiatives
• Provide program management support for M&A activities impacting core business, coordinating business readiness, stakeholder engagement, communication planning, issue management, and integration activities
• Drive resolution of complex cross‑functional issues by identifying root causes, evaluating alternatives, facilitating stakeholder alignment, removing barriers, and escalating risks when necessary
• Support IT Digital WAB processes, ensuring business requirements, decisions, impacts, risks, ownership, and follow‑up actions are clearly documented and understood by all stakeholders
• Provide hands‑on guidance and organisational change support for Digital Products, helping business teams understand capabilities, adoption expectations, business value, and operational impacts
• Provide concise and actionable status updates to senior leadership regarding programme progress, risks, dependencies, decisions, and business impacts
• Promote continuous improvement, accountability, business engagement, and repeatable operating practices across the core business technology portfolio
• Monitors the project/program from initiation through delivery, interfacing with both internal and external customers and cross‑functional teams, including product and project leaders
• Define Risk Registers for all projects/programs and respond proactively to escalated issues that may impede customer satisfaction, project delivery and coordinates solutions
• Routinely reports programme status to executive team and functional leadership

• Bachelors Degree in Information Technology, Business Administration, or related field
• Masters Degree in Information Technology, Business Administration, Computer Science, Management Information Systems or related field preferred
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations
• 3 years’ experience leading complex, cross‑functional programmes or…