Contents Processing Professional

Are you a detail-oriented team-player looking for a Quality Company that cares about its employees and customers in the Skokie, IL area?

We are seeking a customer service, detail-oriented, and quality-driven individuals to help us synergize our team as we grow together. Rainbow International Restoration is a faith-based company dedicated to providing the latest restoration technology to service our customers and give them an over the top customer service experience.

Our vision is “To redefine what is achievable by unifying our community with charity through edification. Establishing a brotherhood of excellence, devoted to redefining best business practices, proven systems, and technological advancements making everlasting contributions grounded in the principles of our Founder.”

If you are a goal-driven technician & this vision speaks to you, then you should contact us immediately

Opportunity to grow with the company. We are seeking to fill an immediate position for Contents Processing Professional.

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.

Primary Duties and Responsibilities

• Follow Rainbow uniform policy
• Utilize Rainbow 17 Steps to World Class Customer Service System
• Photograph, identify, and inventory customer’s contents
• Wrap, package, and label contents for transport to cleaning facility
• Unwrap, assess, and clean contents
• Identify, re-wrap, package, and label cleaned contents
• Maintain inventory of all processed contents and disposition
• Communicate effectively with customers
• Perform basic equipment maintenance
• Inspect completed work
• Complete daily log

Additional Duties and Responsibilities

• Return cleaned and restored property to customer when building restoration complete
• Maintain inventory of related supplies

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with Project Managers, Supervisors, or Managers

Performance Competencies

• Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning and Organizing – Plans and organizes work activities considering the nature of the job uses on key priorities. Pays attention to details.
• Technical – Is appropriately trained and/or certified and effectively performs all production work within the contents cleaning department.
• Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications – Knowledge, Skills, and Abilities

• Education and Experience High school diploma (or GED).
• Mathematical Skills Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
• Computer Skills Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.
• Certificates, Licenses, and Registrations None required – however, IICRC Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control Technician (OCT) helpful.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions

• The work of this position is carried out both on the customer’s property and within the employer’s contents processing facility. Employee will encounter properties…