Customer Service Representative

Job in Skokie, Cook County, Illinois, 60077, USA

Listing for: DRiV Incorporated

Full Time position
Listed on 2026-07-18

Job specializations:

Manufacturing / Production
Manufacturing & Industrial Operations, Quality Engineering

Salary/Wage Range or Industry Benchmark: 42000 - 62000 USD Yearly USD 42000.00 62000.00 YEAR

SUMMARY

Responsible for all aspects of customer satisfaction from processing orders to generating shipping paperwork. Manages higher volume/higher dollar production accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Receive, evaluate, and process customer orders.

Interact with customers to fulfill their requirements.

Produce shipping documents for customers as well as for other clients.

Interact with Planning and Manufacturing to meet customer requirements.

Attend meetings as needed.

Generate reports such as CSR, Booked Orders, and Priority Reports.

Follow the Quality Management System requirements as outlined in the applicable QMS procedures and work instructions, and suggest ways for continual improvement.

Follow EHS rules and regulations and suggest ways for continual improvement.

Promptly report quality problems, personal injuries and unsafe conditions.

Maintain a clean and orderly work area.

COMPETENCIES REQUIRED

Understands the manufacturing, packaging, and distribution processes at Skokie.

Ability to read and interpret documents such as Customer Purchase Orders, EDI and Oracle Reports; write routine reports and business correspondence; effectively present information and respond to questions from customers or employees; read and understand procedures, work instructions, safety rules and warning signs.

Analytical abilities necessary to plan and prioritize own work, complete work on schedule, manage multiple priorities and maintain required records and logs.

Interpersonal skills necessary to exchange information with engineering, purchasing, planning, manufacturing, packaging, shipping, and customers.

Proven ability to learn new concepts and processes and utilize them within a team as they apply to specific customers.

Demonstrated skills in the operation of various computer programs including Oracle, Excel, Word, Access, Lotus Notes, and PowerPoint; ability to access customer websites to process orders and/or shipments.

Knowledge of the principles of Constraint Management and Just In Time.

Experience with SAP is a plus.

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