Clinical Nurse Supervisor - ICC​/UC - Skokie

Clinical Care and Health Outcomes

• Provides support in the delivery of quality clinical care.
• Works closely with the healthcare team and physicians to ensure triage, telephone assessments, home therapies, and patient visits are consistent with established guidelines.
• Assists physicians and associates in managing patient registries.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring compliance within AMG-wide systems and all regulatory standards.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures, and HIPAA compliance.
• Acts as a role model and champion for a culture of safety; works with the manager to resolve patient safety events and promotes use of the reporting system.
• Utilizes information to implement process changes and staff education.
• Leads site clinical integration activities.
• Demonstrates appropriate action and takes a lead role in emergency situations, ensuring timely response to emergency calls by staff.
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures monthly office inspection checklists and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Oversees approved site research activities.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up.

• Collaborates with the manager, director, and physician leadership to maintain a patient‑centered environment with open access, same‑day appointments, and timely referrals.
• Monitors data monthly, reviews it with clinical staff and physicians, and jointly develops improvement plans to meet or exceed patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction, including frequent assessments of patient flow.
• Works to reduce wait times and keeps patients informed of delays.
• Conveys a professional image in compliance with AMG clothing and grooming standards, wearing AMG identification tags at all times.
• Follows through and takes ownership of patient complaints and practices service recovery where identified.
• Fosters a pleasant and professional environment in person and over the phone, utilizing prescribed scripting and telephone standards.
• Ensures adequate clinical staffing at all times by developing schedules, assignments, and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait times, message management, and appointment availability, engaging staff in resolution of identified issues.
• Actively rounds on patients, associates, and physicians and ensures that the team has the necessary resources and tools to be successful.
• Actively participates and/or leads team huddles.

• Collaborates with the practice manager on Human Resources functions related to associates to ensure continued quality, development, and retention.
• Conducts regular staff meetings and daily huddles with associates, documenting meetings using the Stoplight Report.
• Conducts performance reviews on time.
• Demonstrates effective time management, problem‑solving, collaboration, and conflict resolution skills.
• Consistently ensures the manager is fully informed of key events or issues that impact practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates, documenting orientation, training, and required competencies.
• Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
• Assures all associates maintain certification and all required continuing education units (CEUs).

• Participates in activities that…