Retail Customer Service Associate

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities in the Store, providing pricing and product information, recommending appropriate Fed Ex Office products and services, operating and maintaining a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority.

• Full‑time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in FSA.
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.
• Generous paid time off program, including holiday pay, bereavement time, and accrual programs for paid vacation and sick time. Amount of paid time off depends on job classification and length of employment.
• Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
• Vacation accrues based on position, hours worked, and years of service unless otherwise required by law. For part‑time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full‑time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
• 4 premium holidays, 2 non‑premium holidays, and 2 floating holidays.
• 2 weeks paid parental leave.
• Paid Military Leave (up to 80 hours for full‑time or up to 40 hours for part‑time) during short‑term military leave of 21 days or less.
• Adoption Assistance Program (regular part‑time/full‑time employees with 12 months continuous service).
• LTD & STD Disability (regular full‑time employees after completing 180 days of active employment).
• Life Insurance (part‑time/full‑time employees eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire; not subject to minimum hours rule).
• Commuter benefits (part‑time/full‑time employees in all locations on date of hire; coverage begins two months after election, can elect anytime in the year).
• Voluntary benefits (regular part‑time/full‑time employees on date of hire).

Eligibility requirements apply and some benefits depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Fed Ex employee benefits are governed by formal plan documents, and any conflict between this communication and the formal plan document is resolved in favor of the formal document.

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all‑inclusive.

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate Fed Ex Office products and services.
• Provides an outstanding customer service…