Floor Lead; Retail; Part-time

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression.

Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.

• Customer Experience
  • Validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
  • Ensure positive customer experience and promote services offerings including piercing, engraving, and other offerings.
  • Track KPIs: OPH, NPS (85%+), SPH, STACK Leader Segment:
    Conversion and Sales Success.
• Operations
  • Participate in monthly inventory & cycle counts, ensuring teams have proper technology and troubleshooting guidance.
  • Support order fulfillment for in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and delivery standards.
  • Maintain organization of back‑of‑house inventory, packaging, and supplies.
  • Proficient use of POS, inventory management software, and other retail technology.
  • Mitigate shrink and report loss of product.
  • Escalate opportunities, gaps, risks, and roadblocks with cross‑functional teams.
  • Support visual merchandising standards, fixtures, and maintenance.
• People
  • Participate in onboarding of new talent.
  • Validate regular assessment of people against performance criteria and KPIs.
  • Build healthy relationships and a positive work environment.
  • Adhere to and validate policies and compliance practices.

• Experience in a high volume retail environment.
• Adaptable with ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements:
  
  Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with store availability requirements.

• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in‑house retail learning program.

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.