Retail Associate, Old Orchard Center

Who we are

The Black Tux is a modern formal wear retailer that provides custom‑fit tuxedos and suits for all‑occasion events. We create modern formal wear with high quality fabrics such as merino wool, linen, cotton, velvet, and silk. Our goal is to help people look their best and feel confident, from big days to everyday moments – using expert styling, our online predictive fit process, and a leading customer service team to guarantee a perfect fit.

The Retail team spans seven brick and mortar showrooms and 40 Nordstrom locations. We support customers by meeting them where they are, guiding them forward, and solving challenges along the way – ensuring they have what they need to look and feel their best.

As a Retail Associate you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout.

• Build rapport with customers by actively listening to their formal wear needs and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales‑driven approach.
• Learn about customers’ lifestyles and future events to identify opportunities for formal wear ownership beyond a single event and build long‑term relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution‑oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

• Deeply customer‑focused with a passion for styling, event coordination and a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Natural curiosity about customers’ lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• A sales‑driven stylist who initiates conversations, recommends add‑ons and closes sales while maintaining a customer‑first experience.
• Tech‑savvy and comfortable navigating digital platforms.
• Goal‑oriented and motivated to meet and exceed sales targets while maintaining a customer‑first approach.
• A humble team player who values accountability, feedback and continuous learning.
• Adaptable and solutions‑driven – able to handle multiple customers and event setups at once.
• Prior retail, customer service or sales experience is a plus; a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching and walking to assist clients and maintain visual standards.

• Paid company‑recognized holidays aligning with our holiday pay policy.
• No Black Friday adjusted hours.
• Employee engagement and cultural events.
• Discounts on garment rental and purchases for you, your partner and friends & family.
• Annual compensation process.

$17.06 – $20.26 an hour

The Nordstrom Old Orchard Center, Retail Associate role is onsite. The base hourly range for this position is $17.06‑$20.26, but the actual compensation may vary based on your skills, qualifications, and location.

We believe our people are our most important asset. We are committed to bringing people together from various backgrounds and perspectives, providing a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. We are an equal‑opportunity employer to all.

The Black Tux participates in E‑Verify. E‑Verify is an internet‑based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States.

Privacy Policy Notice disclosed.