Manager, Sales & Delivery - Old Orchard Spaces

About Rivian

Rivian is on a mission to keep the world adventurous forever. We design emissions‑free electric adventure vehicles and seek curious, courageous souls to join us. We constantly challenge what’s possible, reframe old problems, and pursue new solutions in unknown spaces. Our team is diverse yet united by a love of the outdoors and a desire to protect it for future generations.

RIV Level: 6
Address:
Old Orchard Mall – 4999 Old Orchard Rd Ste M36, Skokie, IL 60077

We seek a dynamic and results‑oriented Sales and Delivery Manager to help us scale with purpose and precision. In this leadership role you will own the full customer journey – from initial engagement through vehicle delivery – overseeing all sales, logistics, and last‑mile operations at your location. The Manager will oversee field sales activities, drive accountability, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics.

You will create a highly productive environment where customers experience excellence, employees are motivated, and business thrives.

• Ensure a best‑in‑class customer experience that is authentic, engaging, educational, and aligned with Rivian’s core values and culture.
• Drive sales performance and execute strategic initiatives to achieve revenue targets and market share growth.
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team aligns with company‑wide strategic objectives.
• Oversee flawless execution across all vehicle delivery stages including preparation, paperwork, logistics coordination, and final handoff.
• Partner with Service, Vehicle Operations, and other departments to analyze processes and recommend changes that improve efficiency and lower operating expenses.
• Optimize the staffing model, design efficient schedules and shift patterns, and align resources with customer demand.
• Collaborate cross‑functionally to plan and execute activations, events, and strategies that raise brand awareness, generate leads, and drive conversion.
• Manage operations in alignment with the financial plan, including revenue, payroll budget, and overall store P&L.
• Enforce high fidelity in document execution to prevent errors and safeguard revenue.
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
• Take on additional projects, duties, and assignments as required.

• 5+ years of field sales experience; 2+ years of field leadership, preferably multi‑unit management.
• Retail, sales, hospitality, or similar fields highly preferred; experience in a direct‑to‑consumer or commission‑based sales model a plus.
• Strong understanding of the electric vehicle industry, market dynamics, customer needs, and regulatory considerations.
• Bachelor’s degree or equivalent relevant working experience.
• Ability to work a flexible schedule including nights, weekends, and holidays; willingness to travel up to 75% of the time.
• Extensive experience with P&L, POS, and CRM software.
• Expertise in recruiting, hiring, onboarding, payroll, and performance management.
• Comfortable operating large, high‑performance vehicles and conducting demo drives with customers.
• Must have a valid driver’s license in the state of residence with an exceptional driving record. If the license isn’t in the appropriate state, you must be eligible to obtain one within the first 60 days of employment.
• No serious driving violations in the last 3 years; subject to continuous motor‑vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable.
• Physical ability to work in various conditions, including outdoors and unpredictable weather. Tasks may include standing up to 8 hours a day and lifting up to 50 lbs.
• Excellent written and verbal communication skills in English; additional languages a plus.
• Strong analytical skills and proficiency in sales data and metrics.
• Results‑driven with a focus on exceeding sales targets and elevating the customer experience.
• Entrepreneurial mindset with the ability to solve problems creatively.
• Ability to build and maintain relationships and manage multiple projects in a…