Client Services Account Manager

Join the vibrant and passionate team at Maya Romanoff
, a leading name in artisanal wall coverings since 1969. Family-owned and operated, our company is internationally recognized in the luxury interior design industry.

For over 55 years, our artisans have transformed materials such as glass beads, metal leaf, seashells, wood veneer, and textiles into sophisticated wall coverings, many of which are handmade in our Skokie, Illinois studio just north of Chicago. Whether created on-site or abroad, every Maya Romanoff product meets the highest standards of craftsmanship, quality, and innovation—driven by our philosophy: “Make every wall beautiful.”

The Client Services Account Manager role will be responsible for supporting operational and sales management as well as office initiatives.
Client Services Account Manager will serve as the point of contact for global sales partners and new and existing Maya Romanoff clients. This role will help further drive sales within the individuals’ assigned territories through communication, organization and commitment to high standards of customer service.

Client Services Account Manager are among our greatest assets, and their drive to create an exceptional customer experience is key to the company’s success.
Client Services Account Manager must have thedemonstrated ability to anticipate problems and find creative solutions to challenging situations. Ideal candidates will have superb people skills, time management and strong organization skills, be confident, empathetic, friendly, and have a positive outlook.

• Maintain high service standards, create a positive client experience, and foster a culture of teamwork and collaboration.
• Manage, prioritize, and expedite high volume of email communication for timely and efficient client response.
• Work closely with internal departments to efficiently gather all necessary information required for external communication to clients and global sales partners.
• Clearly communicate with external clients and global sales partners regarding (but not limited to) processes, updates, order status, pricing, sample requests, delivery confirmations, stock inquiries, and installations.
• Collaborate with Regional Managers and global sales partners to ensure advancement of sales and leads.
• Manage sales territory’s CRM dashboard, including updating project status and details, logging communications, and processing leads per department policy to ensure an accurate sales forecast and pipeline is maintained.
• Actively participate in and report your CRM dashboard status to Client Services Manager and Regional Manager by providing varying sales and lead reports, monthly check-ins and quarterly dashboard reviews.
• Continual CRM input and data management including company or partner contact lists.
• Follow proper documentation requirements of all projects, sales orders, reserves, quotes and payments.
• Process orders, payments, reserves, and quotes to provide clients or global sales partners.
• Process tasks and resolve issues in a timely, accurate, and thorough manner.
• Handle regular follow-ups to clientele regarding open projects, current leads, and quotes.
• Handle Incoming and outgoing calls.
• Work directly with clientele to ensure all needs are met.
• Work directly with marketing department and sales team to help influence Maya Romanoff’s sales.
• Participate in weekly and/or monthly collaborative team check-in meetings.
• Adhere to all company procedures and policies.
• Representing the company’s best interests in their individual actions.
• Any special projects and additional duties as assigned by manager or Maya Romanoff leadership.

• Commitment to deliver the highest level of quality and service to our clients.
• Excellent verbal and written communication skills.
• The ability to present complicated information in a clear and simple manner.
• Time management skillset is a must.
• Strong work ethic-reliable and responsible.
• A client-centric and can-do attitude, self-starter with a desire to pitch in whenever needed.
• Exceptionally detail oriented.
• Ability to work in a fast-paced environment.
• Personal style that reflects our luxury brand when client-facing.
• Customer Relationship Management system experience required.
• Experience with in the Industry preferred.
• Bachelor's degree preferred.