Property Inspector

Role Overview

As a Hospitality Coordinator, you're the on‑ground expert keeping short‑term rental homes functional, clean, and stocked for every guest. You'll be field‑based, covering a subset of homes in your zone, and report to the Team Lead – Hospitality Ops. Your work directly shapes guest satisfaction, review scores, and the care of our homeowners’ properties.

Base pay: $22.50 per hour.

Schedule:

Full‑time, with availability to frequently work weekends, holidays, early mornings, and evenings (with two days off each week).

Additional compensation: $135 monthly car allowance and $100 monthly for tools and equipment.

Roofstock is the leading end‑to‑end investment platform for single‑family rental homes. We combine investor support with cutting‑edge technology to transform the rental housing ecosystem.

• We are entrepreneurs – launch a startup within a startup.
• We are better together – work across functions and business units to do it fast and well.
• We focus on impact – build a profitable business unit with satisfied owners, teammates, and guests.
• We think like investors – enhance owners’ and Roofstock’s ROI.

Our short‑term rental (STR) team builds and shapes a new business unit together. We focus on people – owners, guests, teammates – providing hospitality to everyone. The work is fast‑paced, intense, and exhilarating, and when the team wins, we all win.

As a Hospitality Coordinator, you’ll serve as the on‑ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in‑market issues during and between stays.

• Conduct inspections of homes before and after guest stays to ensure brand standards; document inspections and report issues via our task management system.
• Restock consumables and inventory supplies to maintain FCS readiness.
• Leave hospitality touches such as gifts and welcome notes for arriving guests.
• Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues.
• Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash.
• Respond quickly to urgent in‑stay needs or on‑the‑ground guest issues when dispatched.
• Track supply usage and flag homes with unusual patterns or repeated problems.
• Be a visible, professional presence in the field, supporting teammates and guests as needed, including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners.
• Support Hospitality Managers with dispatching of field tasks during non‑peak times of day.
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need.
• Other duties as assigned.

• Guest satisfaction and review scores (portfolio average above 4.8).
• Number of inspections completed per shift/day.
  
  Completion rate and accuracy for assigned tasks.
• Responsiveness to urgent or in‑stay issues.
• Homes consistently meeting FCS standards as verified by market leadership.

• 1+ years of experience in hospitality, property care, vacation rentals, or related field.
• Detail‑oriented and highly reliable.
• Ability to follow checklists and brand standards consistently.
• Physically capable of lifting 25 lbs and walking/standing throughout the day.
• Strong communication skills and service‑minded attitude.
• Comfort using mobile apps and task tracking tools.
• Valid driver’s license and reliable vehicle required.
• Able to work weekends, holidays, and on‑call rotations.

• Must be comfortable walking, standing, bending, and lifting up to 50 lbs.
• Frequent travel within market and regular driving between properties is required.
• Work is conducted primarily in‑home, with some supply runs or warehouse coordination as needed.

Our compensation reflects several U.S. geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in…