Security Operations Coordinator South Holland, IL

Job Title

Security Operations Coordinator

Federal Protection Agency, Inc.

$20.00 – $29.00 per hour. $1,000.00 sign‑on bonus

Federal Protection Agency, Inc. is an equal‑opportunity employer. We do not discriminate in hiring or the terms or conditions of employment on the basis of age, race, color, religion, sex, national origin, pregnancy, sexual orientation, disability, veteran status, marital status, or genetic information.

• Possess strong customer service and public‑relations skills and be able to interact well with people of diverse cultures and backgrounds.
• Provide administrative support functions for the Operations team.
• Takes direction from Operations managers and determines necessary service requirements to fulfill contractual responsibilities with our client base.
• Coordinate services and operational and administrative support needs.
• Utilize scheduling software to track employee work schedules and fill open positions due to call‑offs or additional coverage requests.
• Troubleshoot emerging client service issues.
• Collaborate with personnel and Operations managers to ensure deadlines are completed on time and within the scope of work.
• Work consistently with management to ensure clients receive the best possible service.
• Use Windows‑based programs and Microsoft Office (Word, Excel, Outlook).
• Multi‑task during the work shift.
• Work weekends, holidays, and cover additional shifts as required by company needs.
• Perform all other duties as assigned.

• Provide leadership and direction to the Site/Account assigned Officers and assist with areas of responsibility as needed.
• Provide Site support for all areas of the sites and inspect assigned personnel.
• Effectively manage, motivate, coach, and formally evaluate the performance of all assigned staff and officers.
• Assist with the development and implementation of measurement and evaluation tools for efficiency, accuracy, timeliness, and cost/benefit of each area of responsibility.
• Make recommendations for creation, modification, and updating of policies, procedures, standards, and guidelines related to your assigned Site/Account.
• Assist with the development and implementation of controls for accurate and timely patrol and alarm response activities.
• Respond to incidents at the site proactively and to requests for assistance from any Security Manager, Supervisor, Assigned Agent/Officer, or client. Coordinate the proper response and internal notifications as appropriate.
• Continuously review all aspects of the Site/Account for potential improvement and profitability.
• Communicate effectively within all levels of the organization and client operations.
• Resolve potential issues, concerns, or threats at the assigned site/account with office management.
• Present ideas in a clear, compelling, and detail‑oriented manner.
• Demonstrate emotional intelligence, excellent people skills, and the ability to develop and manage successful business relationships with clients and prospective clients.
• Maintain a strong personal presence, credibility, and high integrity.
• Perform other duties as assigned.

• Prior supervisory experience in the security industry or a related field (1–2 years of verifiable Security Supervisor/Management experience).
• High school diploma or equivalent.
• Strong leadership and communication skills.
• Ability to make quick decisions in all situations.
• Valid driver’s license, clean driving record, and reliable transportation.
• Flexible schedule with availability to work weekends and holidays.
• Ability to write and train officers on procedures as required for each location (site specific).
• Computer savvy and capable of multitasking.
• Ability to communicate clearly.
• Ready to travel to locations for inspections (weekdays and weekends).
• Train security officers on operational and corporate policies and procedures.
• Maintain knowledge of all contracted site locations.
• Respond to calls for assistance, accident or incident reports, and after‑hour emergencies.
• Ensure company equipment and vehicles are current on maintenance.
• Assist with scheduling, fill open posts, and call‑offs, minimizing overtime.
• Review daily logs and incident reports; report unusual occurrences, disciplinary issues, call‑offs, or missing documentation to management.
• Follow up as directed by Security Management.
• Use emerging technology and remain flexible with development.
• Perform other tasks and responsibilities as assigned.

• Sign‑on bonus.
• Paid vacation and paid time off.
• Paid training.
• Flexible schedules.
• Performance bonuses.
• Employee recognition awards and bonuses.
• Employee “Refer a Friend” bonus program.
• Employee discount programs.
• Company‑issued cell phone, laptop, and credit/fuel card.
• Growth and career advancement opportunities.
• Company perks and perks.