Logistics Clerk

Overview

The Logistics Clerk is responsible for shipping and receiving of all equipment provided to Call Tower customers. A key function in this role will be to accurately maintain asset and inventory records. This individual will also coordinate inbound shipments of customer returned equipment. This person will upgrade and provision customer equipment. Duties also include assisting the Purchasing Clerk with orders and maintaining office facilities.

• Receiving equipment and accurately checking equipment into inventory
• Processing customer returns from RMAs, Offboards, and Demos
• Pulling inventory, packaging equipment, building shipments, and recording deployments
• Keep accurate shipping records and update CRM software with shipment details
• Assist with all CRM cases assigned to Logistics Department
• Test/configure outgoing or incoming phones to ensure equipment is in working order
• Coordinate off-boarding requests with Project Managers and assist in equipment recovery
• Assist Purchasing Clerk with order processing and purchase orders
• Assist with maintaining the office facilities
• Other Duties as assigned by management

• Must be self-motivated and able to work independently and efficiently to meet deadlines and adapt to a fast-paced environment
• Assertive and direct personality, able to build strong relationships
• Analytical and detail-oriented problem-solver who is focused and takes ownership of issues
• Excellent decision-making and problem-solving skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Associates Degree Or Additional Relevant Experience Preferred
• Excellent customer service skills for internal team customers and external customers
• Must be organized, resourceful, self-starter with good interpersonal skills
• Experience Working With VoIP And CPE Networking Hardware Preferred
• Ability to perform a variety of complex tasks with minimal supervision
• Ability to be in the office Monday – Friday during business hours
• Reliable car for local errands (mileage reimbursed)
• Able to lift 50 lbs

• Annual market comp evaluation
• 85% employer paid medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
• Salary: $20 - $23 per hour