Hotel General Manager

Hotel General Manager

Babylonstoren is seeking an exceptional Hotel General Manager with a passion for delivering outstanding hospitality and overseeing all aspects of hotel operations. The successful candidate will be an experienced, professional and driven leader with strong interpersonal, operational and administrative skills.

• A recognised hospitality qualification.
• Fluency in Afrikaans and English
• A minimum of five years’ senior management experience in the hospitality industry, with a strong rooms division background.
• Proven experience in revenue management, including implementing strategies to optimise performance during low season.
• Strong understanding of management principles and hotel operations.
• Excellent leadership skills, with the ability to motivate, train and develop a high-performing service team.
• A genuine commitment to guest satisfaction and service excellence.
• Strong analytical, interpersonal, organisational and communication skills.
• Effective conflict management and problem-solving abilities.>
• High levels of integrity and professionalism.
• Proven project management experience.
• Ability to perform effectively under pressure in a fast-paced environment.

• Oversee the day-to-day operations of the hotel, including the reservations team.
• Manage all operational departments, including sales and marketing, housekeeping, front office (reception and concierge), tour guides, leisure services, human resources and finance, as required.
• Manage budgets and ensure adherence to agreed financial targets.
• Maintain and monitor quality standards across all areas, including hygiene, health and safety compliance.
• Lead the hotel team to achieve departmental and overall hotel performance objectives.
• Drive the training, development and ongoing performance management of staff.
• Ensure compliance with all statutory requirements, internal policies and best-practice standards.
• Equip the hotel team to confidently handle and resolve guest queries.
• Manage guest expectations and oversee the effective resolution of all customer feedback and concerns.

Applicants are invited to apply via the online application portal: (Use the "Apply for this Job" box below)..