Reservations & Duty Manager

Location: Ladysmith

Intimate luxury Lodge in Nambiti is looking for a Reservations & Duty Manager.

This is an all-rounder office role combining reservations, front-office operations, guest relations, stock control and administrative duties.

The ideal candidate thrives in a dynamic lodge environment, is detail-oriented and has a genuine passion for hospitality and guest satisfaction.

Requirements

Minimum 2–3 years’ lodge or hospitality experience (reservations/front office/duty management).
Excellent communication and interpersonal skills (fluent in English; additional languages advantageous).
Strong organisational ability and high attention to detail.
Computer literacy: MS Office, email, and lodge booking systems (Nights Bridge or similar preferred).
Professional appearance, self-motivated, and comfortable working in a remote environment.
Valid driver’s license and own transport preferred.
Warm, approachable, and service-oriented personality.
Reliable, honest, and solution-driven under pressure.
Flexible and adaptable to changing lodge operations.
Passionate about nature, conservation, and authentic hospitality.

Remuneration & Benefits:

Competitive salary based on experience and qualifications.
Live-in position – single en-suite accommodation
Meals on duty (cycle 21 days on 9 days off).
Uniform and laundry services included.
Tips
Work in a supportive, team-oriented environment within a Big 5 private reserve.
Opportunities for growth and professional development within the lodge.