Field Service Technician

Overview

Field Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location
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Hybrid position in Hampton, NJ, West Coast, Midwest Region

The Field Service Engineer Technician in the Power Tools and Lifting division is responsible for the full life cycle of the equipment to achieve exceptional customer satisfaction. This includes supporting the sales team to grow the business, collaborating with service coordination, and managing a Field Service Technician team that installs, repairs and maintains all PTL products in the field. The Field Service Engineer has responsibility for installation, maintenance, troubleshooting and repairing assembly tools and related systems at customer sites.

• Install and configure assembly tools and systems according to specifications. Perform start-up and operational checks to ensure proper functionality.
• Provide on-site technical assistance and training to customers. Diagnose and repair mechanical, electrical and software issues on assembly tools.
• Conduct preventive maintenance to minimize downtime and extend equipment life.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring service reports and invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, manage expense budgets, and increase utilization of the service team. Ensure standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within the service team. Provide training to all employees to ensure service personnel follow and maintain safe and productive work habits in the shop and at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

• High school diploma or GED required.
• Associate's or Bachelor's degree in engineering, engineering technology, mechanical/electrical systems or equivalent from a four-year college or university, or an equivalent combination of education and experience required.
• Minimum of 2 years of hands-on experience with assembly tools or industrial equipment.
• Valid driver's license and willingness to travel within the region.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• Ability to work in diverse conditions including mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

• Advanced verbal/written communication skills
• Advanced customer service skills including conflict resolution, communication, negotiation, etc.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Physically capable of regular lifting and performing tasks requiring standing, walking, bending, and kneeling; able to lift and move weight per safety policy.
• Proficiency with Microsoft Office and basic computer usage; familiarity with handheld devices and network-based tools.
• Strong troubleshooting and problem-solving skills.

Frequent regional travel to customers is required (at least 50%); may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided.

Starting pay range: $25-$35 per hour, depending on qualifications and experience. This is a full-time hourly non-union position.

Ingersoll Rand embraces a culture of personal ownership and provides a comprehensive benefits package designed to support health and well-being, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All…